1. Overview
This Privacy Policy explains how Flatview Restoration Academy collects, uses, shares, and safeguards personal information when you visit our website, enroll in courses, or interact with our services. We commit to transparency, security, and respecting your choices.
By using our services, you agree to the practices described here. Where required by law, we will request your consent for certain processing activities (e.g., analytics and marketing cookies).
2. Data We Collect
We may collect the following categories of data depending on how you use the site:
- Account and profile data: name, email address, password (hashed), role, and preferences.
- Transactional data: course enrollments, payments (processed by secure payment providers), and invoices.
- Usage data: pages visited, referrers, device and browser information, approximate location, and session metadata.
- Cookies and similar technologies: identifiers that help us remember your preferences, analyze traffic, and personalize content.
- Support communications: messages sent to us, feedback, and troubleshooting logs.
3. How We Use Data
We use personal information to provide, maintain, and improve our services. Typical purposes include:
- Account creation and authentication, enabling course access and progress tracking.
- Service delivery, such as course announcements, reminders, and updates.
- Payment processing and order management via trusted payment partners.
- Analytics to understand site performance and improve user experience (only with appropriate consent).
- Security, fraud prevention, and compliance with legal obligations.
- Personalization and marketing communications (subject to opt-in/opt-out controls).
5. Data Retention
We keep personal information only as long as necessary for the purposes described or as required by law. Retention depends on account status, legal obligations, and operational needs. We regularly review and securely delete or de-identify data that’s no longer needed.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, port, or restrict processing of your personal data, as well as opt-out of certain uses. We will honor these rights in accordance with applicable law.
- Access and portability of your personal information.
- Correction of inaccurate or incomplete data.
- Deletion, subject to legal or contractual requirements.
- Restriction or objection to processing in certain circumstances.
- Withdrawal of consent, where processing is based on consent.
To exercise rights, use the controls in this Policy and adjust your cookie preferences for analytics/marketing technologies.
7. Legal Bases
Our legal bases for processing include performance of a contract, legitimate interests, compliance with legal obligations, and consent. We assess and document the appropriate basis for each processing activity.
8. International Transfers
When transferring personal data across borders, we implement safeguards such as standard contractual clauses, adequacy decisions, and robust security practices to protect your information.
9. Security
We employ administrative, technical, and organizational measures to protect personal data, including encryption in transit, access controls, and regular monitoring. No system is completely secure, but we continuously improve our defenses.
10. Children’s Privacy
Our services are not directed to children under the age where parental consent is required by local law. If we learn we have collected data from such a child, we will take appropriate steps to delete that information.
11. Changes to this Policy
We may update this Policy to reflect changes to our practices or legal requirements. We will revise the “Last updated” date and, when material, provide additional notice.
12. Contact
If you have questions about this Policy or wish to exercise your privacy rights, contact our privacy team:
- Flatview Restoration Academy, Privacy Office
- Phone: +1 (332) 741-0956
- Email: [email protected]
- Address: 1189 Timberline Ave, Suite 402, Portland, OR 97205, USA